Reset Philips GoGear MP3 player

Had a real bad panic attack today while charging my Philips GoGear Mp3 Player. The player freezed on 'Do not disconnect' screen. :)

After a quick google search I found that we do a soft reset by pressing the power button and volume up (+) button together. It didn't work. So I decided to do a hard reset by pressing the reset button (its a small hole next to usb connection socket) with a safety pin. It worked. Thankfully it didn't delete any of the content on the device either :)

73 comments:

  1. should have tried "reset" before the "repair" coz "repair" deletes your data in the device and "reset" doesn't. Thanks that repair doesnt succeed in your case.

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    Replies
    1. Yes Reset works perfectly. Its a small button near the headset area.

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  2. Xdxdnie, I am confused now. You mean pressing power button and volume up (+) button is the repair option ? Doing that will erase your data?

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  3. yeah,luckly you didn't delete any of the content on the device.

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  4. you have saved all the content on the device, it is really a lucky thing for you.

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  5. Wrong... power and volume up will NOT erase your music. From Philips tech support.
    -
    Question
    How do I reset my GoGear if it freezes or hangs up?
    -Answer

    Try doing a soft reset.

    Press and hold the Power On/Off key and the Volume + key for a couple of seconds.
    Then switch on the GoGear using the Power On/Off key.

    Note: Your songs and data will not be lost or corrupted by a soft reset.

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  6. That's good to know. This is turning to be quite a confusion.

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  7. i have a problem wd my mp3 philips go gear,it charging but when i open it, it said insert drive F,all my files are gone!pls help me what to do?

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  8. i have a problem wd my mp3 philips gogear it said insert the drive f..all my data are gone!pls help!!!!

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  9. My mp3 is nt switching on...
    i tried ur trick bt it did'nt work...


    plz help
    reply me
    punitmh@ymail.com

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  10. Punit Can you provide more information about your problem ?

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  11. What do I do if my go gear mp3 is not turning on. Help me.

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  12. gosh thisphilips go gear is really confusing mine isnt moving theres jsut a green screen and computer and the mp3 and a wire in the middle im really angry :c

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  13. pls. help my mp3 doesnt work when i press reset it doesnt work until now.... when i press reset and then the on/off and the volume nothings happen its only desplayed PHILIPS then it off pls. email me piamamio@yahoo.com... thnks

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    Replies
    1. my Philips gogear has the same problem i would suggest you ring them and do what i did and tell them how poor their service is and tell them that if they can't help you that you will contact customer care for your country because that worked for me

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    2. same here with my gogear 4gig.. i tried the reset button at the bottom and also tried the soft reset. it just shows philips, welcome. then nothing.

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  14. How can I delete all of the music that is on my Philips Go Gear. I've listened to the same music for a year now. And I would like to completely change out the music. Please help. How can I download songbird program to another computer. The computer that originally had the program belonged to ex-boyfriend.

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  15. Thank god I found this. Mine just froze and I did the soft reset and it worked. Oh, I did not lose any files.

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  16. I don't know why people buy Philips GoGear products/MP3 Players if (some) people know it will freeze up on purpose, because that's how the Philips Company made it function like that, so you would have to go online and search up information on how to unfreeze it (if it froze up).
    Why can't people just buy a different MP3 Player from a different company? Touch screen or not? Not saying that the Philips Company is the worse company in history, but I'm just saying if you want to buy a great product (that DOESN'T freeze up on purpose for no good reason), and you don't have to go online and search how to unfreeze the product, why don't you just buy a product that DOESN'T? It's that simple! And you guys should read the complaints and description (what I do to get the best product possible), before you buy an MP3 Player that you THINK will work great for you. (This is only my opinion).
    I suggest that everyone that has trouble with the Philips Company should complain to them about it. They shouldn't make products that glitch up and freeze, just to waste your time searching how to fix it! You should buy a product that works great right when you turn it on!
    I recommend that everyone should buy products/MP3 Players from Android/Samsung or Google, for that matter. One of the COOLEST MP3 Players that I've laid my eyes on is the Samsung Galaxy Android Player 5.0! Search up the name if you want to see what it looks like. (And not much bad complaints. Actually, I think none).

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    Replies
    1. Many of Phillips mp3 players work wonderfully and are affordable. Its worth it freezing up every now and then for 50 bucks and 1000 songs. They're durable, decent priced, get the job done. I've had mine for two years and this was the first time I had a problem. I've also used Phillip GoGear products for about 5 years now and I think they are great for those of us who don't want to invest so much into a thing to just play music. So to anybody being warded of by this comment, just know from my experience, Phillips is a great choice. :)

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  17. i was install the frimware gogear spark and the loading screen on device cant be stop, then i reset the device and repair cant be prosess.

    plis replay me on hakki_bovver@yahoo.com

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  18. my gogear connect is frozen on the unlock screen and when the screen goes to sleep I cant use any of the buttons to turn the screen back on. What do I need to do. I have also tried to reset it and it doesn't do anything.

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  19. my philipMp3 when it turns on,it displays PHILIP.and then it displays updating.....showing d spinning clock.I tried to reset it but it doesn't do anything.What's wrong with my mp3?...pls help me.pls reply me @ amya_03@hotmail.sg

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  20. hey everybody,can someone tell me what is the problem with mine philips GO GEAR mp3 player.When push the button to turn it on,it turns good,but when i want to open song lists or go anywhere else it won't do it,I push all the buttons but nothing happens.And when I want to turn it off,it don't turns off.What is the problem and how i got to solve it? please reply.

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    Replies
    1. Have you tried resetting the device as described in this blog post. Otherwise you might want to get in touch with the customer care.

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  21. Thank U so much ............... My Philips GoGear Raga 4GB started again after i reseted it ............ Thank u so so so very much .........................................

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  22. I'm having a problem with my Philips GoGear because I can't seem to connect it to wifi. I've tried two different wifi locations, and when I enter the net password, the device connects for about two seconds, and then disconnects. I don't know how to install any new software or firmware to it if I can't connect to the internet! Frustrated about this. I've tried resetting it using a paperclip, but that didn't work.

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  23. Please help me :
    My Philips GoGear device won't turn on, I just put it on my table and took a shower and when I got back it would'nt turn on... When I tried to charge it using the usb thingy to connect it to my laptop, it could sense my mp3 but would'nt show on the "My Computer" thingy... and when I take it out and try to turn it on it still won't turn on o_O
    please help me

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  24. When my Philips G0Gear MP3 device turns on, it says it's updating and stays at 20% and freezes. Have tried the soft reset, but it doesn't work for me. Thanks for your help.

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    Replies
    1. hey i have got da same problem can u tell me wat exactly u did to repair it...??

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  25. Ny Mp3 wont turn on. And i tried resetting it as recommended but it still wont turn on.. What can I do.? Please help!

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  26. I got my go gear vibe 8gb for christmas. Charged it loaded it listened, enjoyed... It died charged it worked fine died again.... Now says its fullycharged but wont turn on. Pluged it back in... Says its charging...had it turn on...turned it off... Then fully charged... wont turn on. Tried the soft reset. Nothing. Tried the reset button nothing. Not impressed. No water exposure bran new well cared for why is it doing this? I thought phillips was a amasing company but this site has me question... Charge load listen enjoy repeat. Not fight to have it turn on search for advice fight some more glitch right from the start... Is this a return go with diffrent company? We didnt have this problem with the monster high cheap kids mp3 player!

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  27. I have Phillips Go Gear from a few years back. This model charges and turns on but only get the Phillips logo on screen. Disk is making a clicking noise. I think it may be beyond repair. I have done soft re-set, hard re-set, etc. but can no longer access my music files. :-(

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  28. My philips GoGear MP3 (2GB) doesn't turn on. It was bought 4days ago and it was ok till yesterday. When I connected it to my PC, it asked for a firmware upgrade and I pressed OK. Then, it did something and from them onwards it is dead. I downloaded GoGear SA3MXX Device Manager from philips website and it recognized the device,but failed to upgrade/repair. Not sure what to do. I am planning to visit the service center. I tried hard reset but no use. It simply does not switch on (even I cannot use it like a usb device!)
    Can anyone of you suggest? my email: pullasreen@yahoo.com

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  29. iv got a phillips go gear mp3 which has all my files on it including a lot of work but cant seem to access the disk anymore
    every time i connect it to the pc it just shows that it is charging
    any ideas guys???

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  30. My Go gear is doing the same thing. I had charged it and was deleting some files and had to leave. Left it charging. When I came back, it was fully charged but shows the PHILLIPS screen with the www.philips.com/welcome webiste displayed at the bottom. After reading here, I tried a soft reset and full or hard reset and neither will do anything. As long as it is plugged in I have the screen but as soon as I unplug it from the computer - nothing can't turn on or anything. Oh... also even when it is plugged in... the computer won't recognize it. Any suggestions besides the trash? Thanks

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  31. thanks thanks..........i am saved.......

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  32. Hello can someone help me please? I have just downloaded some new files on to mu Philips GoGear RaGa 4GB and it seems to have transferred songs from Songbird off the MP3 as they are no longer there, and wheni try to play them in SongBird it says the file cannot be found.

    Not all files have gone, but most have. My playlists are empty. I am upset and full of panic.

    Does anyone know where SongBird transfers the files to or how to reinstate them? I've checked the trash folder on my pc and thats empty so they're not there.

    Any advice you can provide will really help as i am at a loss as to what has happened.

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  33. MY MP3 SAYS IT'S FULL, BUT IT ISN'T AT ALL?

    Infact i deleted all the songs and left 1 can u plz help me?

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  34. Thank You So Much, I Had A Panic Attack When Mine Froze But I Did The Soft Reset And Didn't Lose Any Files!

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  35. MY go gear mp3 dosent get connected with my pc. i am having the window7 version in it. although it froze showing amassage connect and play? plz help me out

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  36. m stuck... i've overloaded my mp3 player. it is giving unable to create database; connect to the pc n create 5MB free space. plzzzz help...
    plzzzz temme how to fix it....

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  37. I have a question. My Philips go gear model number SA2VBE08K/17 keeps staying on the volume screen. I press play and it takes me to music screen but if i let go of the play button it goes back to volume screen. I can't even turn up the volume on that screen either. I already reset it and it didn't work and i also did the repair on philips songbird and it says it takes 5 min or less to reset it and I waited an hour and it didn't do anything. Is there anything else I can do with it. O and I cant turn off the mp3 the only way i can is by pressing the reset button. Thanks

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  38. mines say ok disconnect but i reset it aint nun working still

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  39. Well I don't know why and what the problem was with my Philips GoGear RaGa SA3RGA04RN/02 but I pressed the reset button at the bottom with a pen for a few seconds and it worked!! I went to use my mp3 player this afternoon and it wouldn't power up but was fine this morning. So thinking maybe there wasn't enough charge I plugged it into my computer but it wouldn't do anything not even show a usb device is plugged in, as soon as I reset it, it started charging and computer found the mp3 player. After charging, I unplugged safely and it turned on and all was fine, everything was still on the mp3 player nothing was lost. So for me the reset button has worked and hadn't lost anything- phew. Problem solved- Thanks.

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  40. help please, when adding new albums to my philips , it doesnt show the new title but places them under existing ones in random order . why ?

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  41. Help my Philips aria has stopped responding. It charging fine but all I get is the Philips screen and then it goes blank. I have done both the soft and hard reset but it still not responding. AArrgghh! What do I have to do to get it working again? Please help. Email me at bgirl175@hotmail.com.

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  42. HI! Can anybody help, there are lot of music files in my philips gogear but it says no files in the folder view

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  43. mine stopped responding after a software update, doesnt even power on. Cant repair it because error pops up. Reset also doesnt work. What to do?

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  44. mine wont turn on eiher. tried the reset hole. nothing. spent all night charging it, but says no charge. if press lock/unlock, display comes up for few seconds, saying its doing 'something' then goes blank. 24 hours this has been going on. had no trouble with it up to now. see im not the only one with the same problem.

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  45. Hi I have got problem with my GoGear too. It was working properly one month ago and after sometime I wanted to record something. I found out that it doesnt switch on. so I thought battery should be flat. I connected to laptop and it turned on but it froze on the PHILIPS screen. if I disconnect it, it just black screen and non of the keys work. I tried soft reset and hard reset as well. non of them working. What do you think is the problem?

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  46. help pls my go gear SA1350 doesn´t play music anymore i try to update via firmware but it doesn´t detect my go gear when i conect it

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  47. My go gear mp3 got frozen on updating....100%. After I finished it's charging. Please give me a solution on this problem.

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  48. Please give me a solution on my go gear philips mp3 2gb. It has frozen on " updating 100%"

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  49. I'd be glad if somebody can help me with this. My GoGear ran out of charge a few days ago and the moment i plugged it into my laptop, the screen started fluctuating. It won't charge and nothing shows up, the screen's light goes on and off suddenly. It just fluctuates like crazy! I tried reset and all sorts of method but it just won't charge, and I also can't switch it on since it ran out of battery.
    Can somebody please help, if you don't mind?

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  50. My gogear frozen earlier i used the repair it seemed to had not worked at the time but then i tried reset then it worked but a few hours later when i was putting more songs on it it came up saying no songs found.
    please help

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  51. Hi, I have philips GOgear Mix. It worked fine for a few days...but now when i connect it with my laptop, it is unable to diaplay any of the music files contained in the player..plz help...

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  52. have got phillips gogear. put the volume limit to the highest and when i go to turn it up it doesn't go past 20 and a message pops up and says, 'long hours and loud music damage hearing' anyone know how to just put the volume to its max?

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    Replies
    1. It's crap if you can't put the volume to it's max! That's something to do with the EU regulations i think.

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  53. Hi, i have a philips Gogear mp4 4gb
    i want to help because my mp4
    is not read in my computer
    how to solve my problem please help

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  54. i have audionic drean7700 mp3 player and it turns on for 2 secs then bye bye is written and it goe off!!
    how can i repair??

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  55. I have an old philips gogeear hdd070/05. I upgraded firmware and use latest version of jukebox to transfver music. I can sync the device ok but when I disconnect it from the PC and try to view music on the device, there are NO files there. Tried multiple resets - same issue. Has anyone experienced this / know how to fix?

    Thanks

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  56. I am trying to find the reset button on my Phillips gogear 30gb. The only hole I see is the mic hole. please help

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  57. Help! After I downloaded a book to my Philips Go Gear Vibe mp3 player, I got a msg that there is not enough space to create a database, and to connect to a PC to create 100MB of free space. I have a Mac, and access to a PC, but no idea how to create that free space. In the past when the mp3 got full, I'd get a msg about that and would just delete some files. Any ideas? I did push in the reset, but no effect. I also tried the on button/volume and no effect.

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  58. My phillips go gear mix will not register on any laptop what shall i do

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  59. my philip go gear mix will not register on any laptop

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  60. hi got a phillips gogear sa19xx got file sytem error how do solve this if possible

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  61. My philips go gear spark screen has horizontal lines and i know that the screen has to be replaced. Can i actually replace it ? Where ?

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