How to Fix Samsung Kies connection problem

Update (Aug 17,2013): Testing Samsung Kies on MS Windows 7. The Samsung Kies connects after a while or only intermittently. Please see the comments below for possible solutions.

Samsung mobile phone users are familiar with this error. Kies is a personal computer sync software that enables you manage your Samsung phone, similar to iTunes software for Apple iPhones. Samsung Kies software refuses to connect your device and gives this cryptic message.

Reconnect the device in Samsung Kies (PC Studio) mode. Current connection Mode not supported by Kies

Spent an hour raking my brains, then the obvious solution presented itself. Turn off USB Debugging Mode. You will find this setting under Settings > Applications > Development.

Visual Guide to Android USB Development Settings

Samsung Kies software uses MTP (Media Transfer Protocol) mode to talk to your Android device. Enabling USB debugging setting changes your android device to use USB transfer mode.

259 comments:

  1. Didn't work for me. Now I DO get the "cryptic message" as stated above. As I did not get the message before. Still not able to connect either before or after this "fix". What else to try?

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  2. @strider :et me guess, Make sure that the USB driver is installed properly.

    Searching for Kies Samsung USB drivers on google will get you started on this.

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    Replies
    1. USE SETTINGS-PC CONNECTIONS-ASK ONE CONNECTION

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  3. This worked for me


    1. Unplug the USB cable

    2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA.

    3. Plug the USB cable.

    Now Kies should be able to find your phone..

    dj

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    1. Does not work for me phone GT-C3350. Samsung obviously know that there is an non-applicable program so they launched new version of Kies 2.3.2.12064-9, but no success. I now only got the message that the device is not supported. Janez

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    2. Does not work for me phone GT-C3350. Samsung obviously know that there is an non-applicable program so they launched new version of Kies 2.3.2.12064-9, but no success. I now only got the message that the device is not supported.

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    3. I have been looking for solving the problem since so many months. your trick work out just fine .

      Thanks so much

      Real

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    4. worked like treat thanks Roy ;o)

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    5. I'm using S5660 and Roy's method worked for me. Thank you very much.

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    6. thank you! this worked for me.

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    7. This worked for me, thanks

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    8. your solution worked thank you you are a genius it was doin my head in ty]hanks again Ady

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    9. The solution that worked for me on my Galaxy S was settings>wireless and network>usb settings>Samsung Kies and make sure it has kept this setting. Steve

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    10. Hours of frustration solved. Thanks to Roy.

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    11. Worked for me too. Thanks Roy!! Mine was already set to PDA, so as Roy suggested I dialled the number, changed to Modem, exited, put the number back in again and changed it to PDA.
      Samsung Galaxy W.

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    12. Roy,
      Thanks, it works perfectly on my GT-19000.
      Tom

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    13. Worked for me !

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    14. 2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
      the PhoneUtil application is launched.
      but it didnt worked for me.after typing as specified above nothing happens

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    15. Thanks for the tip, Roy

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    16. thx,worked for me just fine

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    17. thx worked for me just fine

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    18. roy i did just as you recommneded and it worked. i cannot get the kies air to connect via wi-fi though.

      ac

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    19. excellent solution. worked for galaxy note 2!

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    20. Roy worked perfect for my GT I9070
      Thanks

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    21. Really worked for me, thanks a lot!

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    22. did not work for my s2

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    23. you are a superstar Roy, thank you, sennding you a big hug :)x

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    24. Thank you Roy!
      My phone was already set to "PDA" but switching to "Modem", exiting, redialing, switching back to "PDA" seems to have done the trick.
      :)

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    25. thks Roy for your marvelous solution that bother me for couple of month!again here, thanks !

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    26. Thank you, thank you, thank youuuuu...worked like a charm on my GT-I9070!! :))

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    27. THANK U ,VERY MUCH WORKED FOR ME JAIHIND

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    28. After pulling my hair out for the last 24 hours Roy's little trick has worked for my SG2X! Kies would simply not connect to my phone. PLEASE CONNECT DEVICE is burned into the back of my eye balls for the rest of my life! I will concur with everyone one else out there who is quite angry Kies just doesn't work properly right after install on all samsung phones. Its just not acceptable to have users scour the internet trying to fix connection issues. I urge users to take the time now that your device is working with KIES to let Samsung know they need to do a better job of making their software work. They make great hardware, don't neglect software portion!

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    29. Works for my GT-I8190,, thanks

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  4. That solved my problem. Thanks!

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  5. Kies software is the problem because it is resource hungry and wants to use over 100% of my 2.3 ghz cpu and consequently hangs and crashes. Samsung specs require only 1.8 ghz cpu and 500 mb ram so they need to fix this.

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  6. watch this video http://www.youtube.com/watch?v=rJFlD859iq0

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  7. Hope the link doesn’t get blocked, but I wrote-up a tutorial on how to fix this from another angle, and haven’t seen it anywhere else. : ) Here you go, http://cmpstuff.blogspot.com/2012/06/another-method-to-make-samsung-kies.html

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  8. I sold my NOTE because of this problem could not be solved by samsung support

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    Replies
    1. You are so right I hate Samsung they just want to sell but no customer service at all! and they dont have my trust

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  9. how do you solve the connection problem between kies and a galaxy tablet? the kies program starts as soon as i connect eh device but the program does not see the device.

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  10. how do you fix the connection problem between kies and a samsung galaxy tablet

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  11. The trick above (*#7284#) worked perfectly for my Kies connection problem with Galaxy SII Skyrocket! Thanks!

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  12. thank you. My provider couldn't solve the problem, and no response from Samsung, but this has just solved it for me. Well done

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    Replies
    1. You are welcome Annie, Support staff at phone service providers are not well informed about these problems.

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  13. hello andre here i have a galaxy s 3.I don't get that message.the phone just doesn't connect without the message and I tried the phone utility thing I can't push between modem and pda it just stays on pda won't budge i can go to usb settings but i don't know what to do. can anyone help

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  14. My phone did connect to kies one time. does any one have a galaxy s3 with these problems? by I'm using a mac.

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  15. Turning OFF USB Debugging did the trick for me when nothing else would. Now backing up my S2 Galaxy to my netbook.

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  16. I know that there are many Samsung users that are still struggling with connecting your phone to your computer through Samsung Kies.Here is another method to fix your connection woes.

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  17. check your pull down menu on your phone when you start kies and plug in the usb, be sure the usb settings on the phone is connected as a media (mtp)device not a set to Camera (PTP)

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  18. Samsung obviously tried to solve the problem, but with no success. They launched new Kies 2.3.2.12064_9 but still the program said that the device (mobile GT-C3350) is not supported. On teh phone but signs a message that it is connected by USB cable.

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  19. Kies sees my phone but only shows contacts, can't back-up upgrade or anything else.

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  20. Worked for me just fine! Thank you!

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  21. The issue I experienced (Windows 7 & 8-CP & 8-RP) was an reference error thrown in .Net 4 Runtime (reported in "Control Panel > Administrative Tools > Event Viewer > Windows Logs > Application" as two error level logs). Running it under .Net 2 worked for me (after a .Net 3.5 update). Instructions and credit at: http://ramspensieve.blogspot.com/2011/11/fix-firmware-upgrade-crash-using.html

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  22. Got the same error.
    Disconneted the cable
    Selected Settings - Wireless and network - USB setting
    Changed selection to Samsung KIES (was mass storage).
    Conneted the cable.
    Work OK.

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    Replies
    1. THANKS so much for !!! This is exactly what was needed for my Galaxy Player 4.2, GingerBread.

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    2. Thank you very much, that is what I was looking for for my player, I am not sure why the player is not set up from the factory to operate as a player and have music put on it. I wish that they would work with zune for a music program as zune is far better than Kies as far as ease of use and seting up the player.

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    3. Thanks. The USB setting was my problem.

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    4. thanks, that fixed it!

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  23. Why don't Samsung sack the person in charge of Kies and appoint someone who can design and run a satisfactory system?

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    1. Such long period of time, Kies still so many bugs and channel allow users to report the issues?

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    2. Hey guys I am so sick of Kies really I wish they care!!! Samsung is making so much money they dont see this as a major problem but i promise this will be my last Samsung thing!!

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    3. I have a Note GT 7000. Had to get it replaced because of a software problem. But Keis is the real nightmare. Samsung seem to want to sell phones as toys not as tools. I don't want music or poictures. I want files, calenders and contacts. I can't tell you how many times my IT guy as reinstalled the programme.

      My tip. Buy HTC their sync programme is first class. You can sync anything you wanht to reliably and easilt. Phone is not bad either and now we have these new rubber pad styluses the NBOte's onlt plus is its size.

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    4. Agree that Samsung is crap. When I went to their live chat for support the guy said install on a different PC (as if we all have several just hanging around to debug their crappy software). I went out of my way just to be sure and had the same problems on PC #2. Kies simply doesn't work. What a piece of crap. This phone was given to me by work but good to know as I'll never buy Samsung for personal!

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    5. I also have a GT-7000, Kies didn't work for a long time but until yesterday I was able to use a 'wifi transfer' app to do the trick, but now suddenly not even this works anymore, don't give no error message, simply stops the up/down of any file larger than 50k... :/

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  24. I had the same problme but Samsung tols me the opposite - they said to turn USB debugging ON. I will try that and report back.

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  25. reporting back. Of course the Samsung support people were out to lunch. The last Samsung tech in the Live Chat forum (Martin K?) told me I had to turn on USB Debugging, but when I tried that, I got the following error:

    Reconnect the device in Samsung Kies (PC Studio) Mode. Check the USB settings. (Settings ->Applications ->Development ->USB Debugging (x))
    Silly me thinking that Samsung Support techs might be able to help me. I tried installing Kies on three different computers, and none will work to update my Galaxy Tab Galaxy tab GT-P1000M. What a supremely hopeless app Kies is.

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  26. Hi.. Just a thank you to whoever.. Roy ? as this worked for me of Galaxy S11 4G


    1. Unplug the USB cable

    2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA.

    3. Plug the USB cable.

    Thanks

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  27. Android is anarchy. wish it was simple as ituenes

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  28. Galaxy S2, worked after changing setting then restoring them.

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  29. heyyy ... ROY not good to me. the menu difrent on my phone. somesays its the modem vault. try home cable ..connection

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  30. Samsung Galaxy Note GT-N7000
    Installed Kies , USB drivers , rebooted pc , connected usb cable. Didn't work....much head scratching then Bazzinga!!!!
    Unplug usb cable , SWITCH OFF PHONE , REBOOT / TURN PHONE BACK ON.
    RECONNECT USB CABLE AND VOILA' , IT WORKS PERFECTLY.
    GO FIGURE.
    Working 100% every time now.
    Try this first.

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    Replies
    1. This did the trick for me!! go figure....just reboot the device >.<

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    2. worked for me too GT-n700
      thanks a lot

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    3. Thanks, this was the only thing of all the above that has worked for my Galaxy Mini :)))

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    4. Thank you! That worked for me after trying many other options suggested.

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  31. Will only work via wi-fi, tried all the above to no avail. This all worked fine until the last firmware upgrade, then went all wrong. Kies is all everyone said it was....... Crap!

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  32. I am not able to open samsung apps.Its displaying "not able to connect.Try again".Plz help me

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  33. Worked for me model GT-19100 , many thanks

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  34. I downloaded the new version of Samsung Kies yesterday and now it is saying Samsung Kies has stopped working and windows is checking for a solution for the problem. Can anyone help me i have a lot of precious photos in this folder that i don't want to loose.

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    Replies
    1. This post and the comments will try to help you fix the Samsung Kies software. If this doesn't work there are other ways to transfer your precious photos to your computer.

      How to backup your Android data

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  35. nothing is working for me either :( what is pc stuidio??

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  36. Samsung Kies is not showing the Samsung Apps under Store!!!

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  37. Those that say Kies is crap are telling the truth. Samsung please get your act together and
    solve the Problems with Kies.

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  38. i have galaxy s.when i try through usb cable it show a massage unknown usb...plz suggest me any setting to eliminate this error...

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  39. I have a galaxy s I'm trying to save some text messages through kies onto my PC, but it will not recognise the message viewer program, can anyone help me please. I need to get the messages of my phone and print them out. Thanks you.

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  40. Thankyou very much

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  41. I have samsung galaxy S2. My contacts keep getting deleted. When i tried instaaling an update for the kies software the following error appears "Kies update cannot proceed because of network error. Please check your network status and try again." I tried re-installing the software but the same error appears. And now another one appears saying " recoonect the samsung kies in PC mode" I tried USB debuggig, 7284 but none seem to work. The software is also not detecting the phone.

    Please help

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  42. I used KIES when I bought my Galaxy about a year ago. Since doing an Upgrade, my phone somehow does not see my photos anymore, as I am trying to save them to my pc. At least it connects properly. Can anyone help?

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  43. Thanks
    I had the same problem on my Galaxy Ace GT S5830i and to say it is frustrating to get the KIES application to work is an understatement.
    However the advice at the top of the screen re Android USB Developement Settings worked for me !!!!!!!!!!!!!!!!!

    Tam

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  44. Kies was disconnected during Firmware update of my Galaxy S.2. Was not able to connect again via USB.
    The Phone is stucked with a message: Firmware upgrade encountered an issue. Please select
    recovery mode in Kies & try again.
    This is not possible as the phone cannot be operated or turned off even if battery is removed
    and replaced. The same "Firmware upgrade encountered an issue. Please select
    recovery mode in Kies & try again." message is on the display.
    WHAT TO DO ???

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  45. Galaxy Tab GT-P7500, will not connect on multiple computers. Want to back up files before trying restoring device. Any other applications that can manage this task since Kies is obvious crap?

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  46. Galaxy Tab GT-P7500, will not connect on multiple computers. Want to back up files before trying restoring device. Any other applications that can manage this task since Kies is obvious crap?

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  47. ok tried the few things here, then tried a few old school tricks. and here is what worked for me.

    >plug phone into the usb.
    >open your device manager. (right click "My computer" too get too device manager).
    >in device manager goto "Universal serial bus controllers" right click on "Samsung mobile composite device", select properties.
    >click driver tab, and uninstall.
    Now
    >in device manager goto "SAMSUNG Andriod Phone", right click on "Samsung Andriod ADB Interface", select properties.
    >click driver tab, and uninstall.
    unplug phone wait 60 seconds and plug back in.

    it should now be working.

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    Replies
    1. I did so , but the Computer won't read the device again ?? Help !!!

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    2. Thanks it worked for me............


      Abhilash

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  48. Anyone out there have a Samsung galaxy ace duo's?? Can't connect to kies also. Since this has been such an ongoing issue someone's head needs to roll at Samsung lol.





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  49. trying to fix my girl friends phone... i am so glad i stayed with blackberry.

    @ Roy - i tried your #7284# but i do not think it works on the s3. Thanks though

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  50. thanks, that did the trick

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  51. i have a samsung captivate glide and it keeps saying "your device does not support upgrading via Kies". I have tried all the options i can find but so far nothing. I like Samsung but this is making me really change my mind.

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  52. After trying all above things i was not able to connect S2 with Kies
    Then i found USB computer connection in ongoing procedures...
    in that i changed connect as to "Media device (MTP) " ..
    n bingo!!! :)

    hope these will help u... :)

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  53. kies is the worst phone-to-PC connection software i have used. will not detect my galaxy tab and troubleshooting only reinstalls drivers. on some kies versions, the reinstall works, on some, drivers are completely broken. will not buy samsung again.

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  54. mine dont work either.get it sorted FFS

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  55. going to have to transfer music from usb pen to my girlfriends laptop then transfer blue tooth.This is not fair for a phone that was not cheap and a company thats worth millions they should have this issue sorted by now.either get it sorted or i wont be buying any more of your products..i have all your products..tv ect.sort this issue out please!

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  56. I had connection problem with Galaxy S Advance (Windows 7 x64). I solved it as follows:

    1. turn USB Debugging on
    2. connect usb cable
    3. allow windows to install drivers for new devices (if it does not find point to where you have samsung drivers)
    4. disconnect cable
    5. turn USB Debugging off
    6. connect usb cable

    After I could see samsung modem driver in addition to GT-I9070 connected to USB in device manager and Kies connects ok.

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  57. Rebooting the Galaxy S did it for me!

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  58. I tried to install the phones programme on my computer but it comes up with "Found new hardware MTP Device" and keeps popping up every 5 seconds and won´t let me install it.also Kies air dos´nt do anything.Help!!!!

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  59. 13.09.2012;

    USE ORIGINAL USB-CABLE!!!!

    I sat 2 hours trying with my usb-cable (not original) before almost giving up.

    Then when I found the original cable from the Samsung-box, I decided to try it.

    WORKED AT ONCE! Have NO clue as to why it didn't work with "unoriginal cable", but nevermind - it works with the original cable! No biggie' :)!

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  60. mine now works after unintsaling alot of stuff i didnt need on my pc.but iv dropped the phone 4 times in 1 week..this is the 2nd time i getting a new one sent by insurance which is costing me 25 pounds..any one know of any decent cases?but yer kies works for me now.:) sorted! (Scott)

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  61. just restart your phone after driver installation and it will work .... stupid Samsung never put that little detail in your instructions -.-'

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  62. tried all the above
    you know what worked at last? reverting back to using the original Samsung cable! i realised i was using a different one. something basic, but simple, thought would share with you.

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  63. one solution, plug phone to pc with usb-cable and change at your computer device manager samsung usb modem com port to another. Helps MTP driver problem.

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  64. Good try ..but no, it didn't work. My son-in-law can download pics from my phone ( well, it used to be his ! ) but my efforts are hit + miss. No similar problems with my Samsung camera; SORT THIS OUT please.

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  65. Good try but it didn't work. My son-in-law can usually manage to download pics from my phone ( well it used to be his) but he lives miles away; my efforts are hit + miss. Why should it be so difficult? No similar probs with my Samsung camera so it must be Kies?? Sort this out please !

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    Replies
    1. If you just need to download your pictures from phone to pc use Airdroid. You can use your internet browser to access the pictures!

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    2. thank you roy, pulled all my hair very little left, now finally fixed.

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    3. Worked for me on a P1000 Tab, many thanks

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  66. I have had a similar problem with my new Galaxy SIII (SGH-I747M). After much struggle I finally got it to load and recognize the phone the first time I installed Kies. Unfortunately, I am not sure which of the many things I tried finally dd the trick.
    So today, with no small amount of trepidation, I allowed Kies to install and update - Guess what? You got it! The problem about the mtp device driver failing to load came back!
    Now the good news, I tried Roy's suggestion about switching the USB mode from "PDA" (where it was at) to "Modem" and then back to "PDA". I then started Kies, waited for it to load and ask me to connect the device. I plugged the phone to the USB, the drivers loaded and the phone was recognized. A perfect fix!

    Thanks you Roy and let's hope Samsung gets this figured out in a future release of Kies. I can only imagine how many man-years (literaly) of time have been wasted by people around the world trying to get around this issue!

    TJ

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  67. I tried it and it's working.thanx for the post....

    Samsung Galaxy Ace

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  68. i got it to work then my kies crashed -_-

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  69. Maybe this helps you as it helps for me: (from http://samsunggalaxysforums.com/showthread.php/9006-Kies-connection-problem

    "It was some sort of hangup in the phone. Restarting didn't help but pulling the battery out and then restarting did the trick. Kies now working OK."

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  70. Guys I just looked at my galaxy player pissed as hell too. But I felt kinda dumb after I went to the wifi settings and change my usb connection mode to kies from storage.

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  71. With my Galaxy Apollo (I5800) I encountered the same problem on a few systems, on one system I got Kies working, but after an upgrade of Kies it no longer did work, so downgraded again and it worked again... The same version on another computer failed all the time... same goes for new updates... tried Windows XP Pro, Windows 7 Enterprise and desktop notebook and all the tips above... but still no recognition of my I5800... also used original cable at home as well as non-original cable but with same results... so those for who the above worked... you have won a lotery so it seems!

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  72. Nothing (including the USB debugging etc) worked for my wifes GT-I9000. Finally, i went to the phone USB settings and selected Kies instead of USB storage, and it connected seamlessly without that "pc studio mode error"

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  73. I had Kies connection problem with Galaxy S Advance (Windows 7 x64). I solved it as follows:

    Folowing Roy advice...

    "1. Unplug the USB cable"

    "2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA."

    "3. Plug the USB cable."

    and... nothing

    4. Reboot phone.

    5. Plug the USB cable.

    Working now

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    Replies
    1. Hi Guys, This solution works for me. Thanks...

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  74. I can't find the USB Debugging in my Samsung Omnia 2 :/ help?

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  75. Samsung Captivate Glide SGH-i927 >>
    Tried the following, which either didn't work at all or worked sporadically...
    - uninstall & reinstall Kies & USB drivers
    - uninstall latest Kies v2.5.0.12094_28_8 & reinstalled older version, v2.3.3.12085_7_5
    - disable USB debug mode
    - Kies own "troubleshoot connection" for USB

    What did work was a combo of:
    1. Ensure Kies Desktop on PC is NOT running & phone is NOT plugged into USB.
    2. Dial *#7284# to open PhoneUtil.
    3. Change the USB portion to "modem". (Deselect then reselect if it's already set.)
    4. Back out/exit PhoneUtil to ensure settings are saved.
    5. Go to Settings > Applications > Development > Enable USB debugging mode. (Deselect then reselect if it's already checked.)
    6. Back out/exit to the Home screen to ensure settings are saved.
    7. Dial *#7284# to open PhoneUtil again.
    8. Change the USB portion to "PDA."
    9. Now back out/exit out of PhoneUtil to ensure settings are saved.
    10. Go to Settings > Applications > Development > Disable USB debug mode.
    11. Back out/exit to the Home screen to ensure settings are saved.
    12. Turn off/reboot phone.
    13. Start Kies Desktop on PC & wait for it to finish loading.
    14. Plug phone into PC via USB. PC should recognize/connect to phone at this time, may take a minute or two to load/update the screen.


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    Replies
    1. Two days in store with T-mobile - 4 calls to Samsung - both pointing me in the direction of the other.....THIS WORKED! Thank you so much!!!

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  76. The important thing I found was to reboot the phone after changing settings. GT-I9000M

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  77. After looking through tons of sites bitching about Kies and providing no working solution for me your blog sorted my problem. Thank you

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  78. gt-p7500 and ive tried em all but nothing worked

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  79. I finally got kies to work even with runtime error when install.....I read so many people with solutions and trying help....I forgot where I finally got this solution and from who..thx to him...I reinstall the "SAMSUNG_USB_Driver_for_Mobile_Phones.exe" then everythings work....I have a s2lte i727r...

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  80. Fix worked OK for our Galaxy Ace 2 (GT-I8160) + Galaxy S Advance (GT-I9070).

    Kies, running on Win7 /32, connected ok to the phones but after having uploaded the contact lists, it never connected again. However in Win Explorer I could still see and copy files to/from the phone folders (pics, mp3, etc).

    I have used the longer fix (original cable, USB debugging off, *#7284#, reboot phone!!) (see Roy’s tip at the very top, and write-up of Anonymous on Oct.30). These factory phone setting were already fine on my phones, but seemingly switching them on+off and rebooting phone(!) helped.
    I expect to encounter this error again, after a while or intense usage (you never know when a bit or flag gets stuck in program).

    Shame that Samsung does not tackle a problem that was out for such a long time.

    A hearty “thank you” to Roy and all of you who gave input!
    KamuAB

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  81. Struggling to get my GT I9100 connected to Kies desktop.

    Followed all the tips, but no joy so far.

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  82. How to Connect S Duos to Kies over Wi-fi. Please guide.

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  83. One could go to Settings > Wireless and Networks > USB Settings and change from 'Samsung Kies' to 'Mass storage'

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  84. Worked on GT-N7105!

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  85. My I9100 screen is broken and Kies says that phone is not in PC mode, no way to click on anything on the phone on the broken screen. Anyway to reset options on the phone from the PC so to be able to backup it's content ?

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  86. Hi Guys
    I saw that many people have problems to connect Samsung to PC.
    Try this, it worked well for me and Note2 (USB port driver failed every time to connect)!

    Problem with driver USB for Samsung Tab2 10.1

    http://www.androiddoes.net/how-to/how-to-solution-samsung-mobile-mtp-device-code-10-error-at-device-manager/

    HERE’s THE SOLUTION:
    1. Go to the Registry Editor (Start –> Run –>type in, “regedit” (without the quotes) then click OK.
    2. Search the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\
    3. Go upto Edit>Find, type in or copy/paste Portable Devices
    4. In the right hand pane you will see the (Default) value “Portable Devices” on the string
    5. Once found, you see a string value called UpperFilters –> delete it!
    6. Finished!
    7. Now your Samsung Mobile MTP Device should be recognized and even installed correctly right away.
    8. Goto Device Manager open Universal Serial Bus controllers and you should see “Samsung Mobile USB Composite Device”

    ReplyDelete
  87. I've just purchased the Samsung Galaxy Note 2 and when I try to connect to Kies I get the error:
    Reconnect the device in samsung kies (pc studio).
    Current connection mode note supported by Kies.
    Check the USB settings.
    (Settings -> Applications -> Development - USB debugging(x))
    I've tried the solutions mentioned above but nothing is working.
    When in Kies and I try the USB cable connection troubleshoot, when it goes to reinstalll device driver Windows says Kies has stopped working and closes down the program.
    Can anyone help?

    ReplyDelete
  88. I had to do an add'l step from Roy's instructions to get it working my on S3. Below are the complete instructions:

    1. Unplug the USB cable

    2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA.

    *3. Click Qualcomm USB Settings

    *4. Change to MTP

    5. Plug the USB cable.

    HTH

    ReplyDelete
    Replies
    1. Where do we find these Setting (Qualcomm USB Settings)

      Delete
  89. Thanks Roy. Worked for me too!

    ReplyDelete
  90. Simply rebooting the Galaxy Tab 2 7.0 did it for me. (The USB settings were already on MTP)
    J

    ReplyDelete
  91. for my galaxy note 10.1 and windows 7
    in the PC:
    Control Panel\All Control Panel Items\System\device manager
    No Samsung driver in USB controllers drivers found,
    Select:
    portable devices
    right click gt-N801x
    update the driver and let it find from internet.
    Now the samsung mobile USB composite driver shows in USB controllers.
    Restart KIES and the Galaxy and connect to USB

    ReplyDelete
  92. It's impossible to believe that Samsung is so incompetent concerning software. They need a small program to connect the telephone with a computer and they created a monster, with the size of an operating system. And it doesn't work either!!!

    ReplyDelete
  93. I have a Samsung Galaxy mini 2 and nothing is working. The Roy's method too.. when i write the code, there is no "Choose USB -> Modem and then USB -> PDA mode." when i press on USB it only says that "USB_diag selected" and there in nothing else to choose.. Who has SGM2 and the same problem???

    ReplyDelete
  94. Executing the Tools -> Install Driver menu option on the Kies 2.1 version did the trick for me.

    ReplyDelete
  95. I have a galaxy s3. I cannot connect to Kies through the USB, I can however connect through the wifi!! I'm trying to update my s3 as it is on android 4.0.4, any help out there???

    thanks Adrian.

    ReplyDelete
  96. kies is a very bad program: it does not work at all with my Galaxy Ace mobile.
    I have try differents program from Samsung : no one of them work even on differents PC's.
    Samsung mobile to PC programs are very bad.
    They are also very big ... and they are used for data transfer only!
    A very comlicated way to solve a simple task.
    Think about it!

    ReplyDelete
  97. Like a lot of people I have had connection problems and struggled to find a solution! I think I may have found one although at the time of writing this it hasn't proved faultless. I have WIN7 and decided to do a system restore to the point Kies was first installed. Following this I opened up "control panel"-"programmes and features" and then right clicked on the Samsung Kies entry and selected change. I then took the "repair" option. After this is completed reboot your pc/laptop/whatever and then try connecting again. The only thing it does't like doing at the moment is listing my contacts stored on the SIM, the contacts on my phone load fine.I think the problem in my case was to do do with the USB drivers. Best of luck.

    ReplyDelete
  98. I have Samsung Galaxy SIII mini. I downloaded kies from samsung main site. It did not work. Then I went to support, found my phone and downloaded Kies from these support pages. It is different file and it worked ok.

    ReplyDelete
  99. I have Samsung Galaxy S Duos S7562. I want to set one meeting that always alert for me in every Wednesday. Please show me how to set this meeting? I am waiting for your reply. Thank You!

    ReplyDelete
  100. I can't believe Kies finally works. Thanks Roy. You're a genious

    ReplyDelete
  101. There seem to be a trillion ways to get this wrong. My solution was: after conneting the phone to the PC, in the yop of the phone screen a USB-logo appears. Swipe it open and you the the choice "Connect as camera" or Connected as Mass Storage". Pick the latter and in my case I was done.

    ReplyDelete
    Replies
    1. This method worked for me thank you for the advice.

      Delete
  102. There seem to be a trillion ways to get this wrong. My solution was: after conneting the phone to the PC, in the yop of the phone screen a USB-logo appears. Swipe it open and you the the choice "Connect as camera" or Connected as Mass Storage". Pick the latter and in my case I was done.

    This method worked for me thank you for the advice.

    ReplyDelete
  103. I have a Samsung Galaxy S Duos and nothing is working. The Roy's method too.. when i write the code, there is no "Choose USB -> Modem and then USB -> PDA mode." when i press on USB it only says that "USB_diag selected" and there in nothing else to choose.. Who has S Duos and the same problem???

    ReplyDelete
  104. i have samsung galaxy note 2 i want it to sync to my laptop via wifi. please help!

    ReplyDelete
  105. thanx a lot man.been scratching my head for hours.

    ReplyDelete
  106. I have Mac-OS on my macnotebook and it is asking bootable disk.Is it available anywhere in India?
    I was using it but one very fine morning I could not start it as it is asking me to insert bootable disk.
    mac repairs

    ReplyDelete
  107. This fixed my problem too, USB Debugging was enabled when I setup Carbon for backing up my phone. Kies was hanging when I attempted to backup the phone so I installed Carbon on the phone and desktop. Carbon needs to use USB Debugging, and it's possible any running process of Carbon on the phone and on the desktop may interfere with Kies. I also had the phone in ptp mode so I switched back to mtp in the notification tray.

    ReplyDelete
    Replies
    1. What is Carbon? I did a backup and unplugged USB cable before it's done! Kies was still running but no response, then the connection cannot be back to normally anymore. Have tried all possible ways but in vein....kindly advise...thanks.
      Richard

      Delete
  108. hey guys i seen that for u all ROY method is working but m using Samsung Galaxy S Duos and its not working for it..... guys please help me to connect my Galxy S Duos to PC via Kies or via other method. Please Help Me..... Is there any way to connect my Galaxy S Duos to PC ???

    And yeahh... when i connect my Galaxy S duos via Kies then in Kies It flashes my model name i.e. GT-S7562 and infront of it a circle is revolving... nothing anymore....... PLEASE HELP ME..........

    ReplyDelete
  109. After four months of trying all of the fixes in 17 forums, this was the only way that I was able to solve the Kies failure to connect with either of two Samsung phones:
    Step 1 - Remove SIM card from phone
    Step 2 - Place phone on ground
    Step 3 - Drive car over phone
    Step 4 - Repeat Step 1, 2 and 3 with each Samsung phone that you own
    Step 5 - Buy as many non-Samsung phones as you need without SIM cards
    Step 6 - Install SIM card(s) in new phone(s)
    Step 7 - When your Samsung BluRay DVD player stops talking to your Samsung TV via HDMI port after you bought it just three months ago, throw them into the garbage and buy non-Samsung replacements
    Step 8 - Enjoy life without Samsung

    ReplyDelete
    Replies
    1. Amen to that. :)

      Delete
    2. This solution worked for me

      Delete
    3. After one of the firmware updates, we now need to change the source using the TV remote to HDMI on our Samsung TV so we can see the Samsung DVD BluRay player

      Delete
  110. Wooooohooooo ROY!!!! i lov u..... it freakn worked for my s2 ..... thank you thank you THANK YOU :0) saved my phone frm the bin! Although do u have grest tips to save the battery life.... after the jb upgrade its just total crap battery life doing nuthing on it all day and i mean nuthing its dead frm 7am till 4pm and thsts on 100% battery life at 7 am.....
    Ne one else have this issue? Help appreciated

    ReplyDelete
  111. typed into my phone as suggested * # 7284# changed setting to PDA Guess what it worked Thanks for the info I had spent hours trying to get my Galaxy S3 LTE it to connect to kies You will surly go to heaven when you pass away cc

    ReplyDelete
  112. This worked for me


    1. Unplug the USB cable

    2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA.

    3. Plug the USB cable.

    Now Kies should be able to find your phone..

    tip: do the above steps two times.. first time is not working bt second time it words...

    ReplyDelete
  113. this worked for me: perform a software update on your device

    ReplyDelete
  114. I have a Samsung Galaxy II from Virgin and I tried the USB debugging tip to no avail. Kies still would spin on "Connecting" forever without finding the device. Finally, I stumbled upon the trick. With USB connected, pull down the notification bar on the phone and select "Media device" for the USB/PC connection. Now at least Kies recognizes the device, so it's a start!

    ReplyDelete
  115. I just tried this, and finally Kies recognised my phone and I have managed to download photos. Still having problems tho with kies recognising my device for anything else.. ??

    ReplyDelete
  116. I have a Tmobile Samsung Galaxy S2, and these things just aren't working! I'm completely frustrated at this point! Kies still says that its unable to retrieve information! Blahh I'm ready to run over it with my car!

    ReplyDelete
  117. ...for the Galaxy S2 GT-i9100 I still think Samsung should supply the CORRECT MTP Usb-driver...end of story...

    ReplyDelete
  118. Finally, something that worked. This worked for me on the Galaxy Note II. Thank you!

    This worked for me


    1. Unplug the USB cable

    2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA.

    3. Plug the USB cable.

    Now Kies should be able to find your phone..

    ReplyDelete
  119. CHURCHIL
    I regret selligng my LG phone coz samsung is just crap!

    ReplyDelete
  120. Hi y does this *#7284# do nothing for my samsung glaxy gt-n7000!!!!
    I am tired! all day installing uninstalling kies air, samsung drives and now trying this no but nothing seems to work :(
    Please help!!

    ReplyDelete
  121. I use S4 with Mac Book Pro. I find I have to switch Galaxy S4 off as stated earlier in this blog, thanks very much- press the side button then go to restart. Re-launch Keis. You do this every time you want to connect - it works. Only snag so far is the contacts sync crashes at 50%. Every thing else seems to work. Just need to try syncing podcasts next.

    ReplyDelete
  122. On Mac book pro when I open Kies and connect Galaxy S4 I do not see the contacts on the phone appearing or see "contacts" in the menu to the left I was hoping to edit from their. Anyone any advice how to rectify this? On the samsung info video contacts appear in the left menu, not on mine!

    ReplyDelete
  123. No luck using Kies to update operating system. Have Samsung Galaxy S2, SPH-D710, Android OS 4.0.4 and trying to upgrade the OS to the latest. Running newest version of Kies for the Mac. Kies will not recognize the phone using any of the above suggestions. (No problem using Kies Air running on the phone to transfer files to/from the Mac.) Any ideas for my setup would be greatly appreciated!

    ReplyDelete
  124. I am using a Samsung Galaxy S III to connect to my Windows Laptop using Kies Air. My problem is every time I try to upload a picture from a certain file, it shows my entire gallery of folders instead of the individual photos within the file I'm looking in. I can click on something and it will upload a picture but I can't tell which picture. For example, under My Pictures, if I click on my "My Family" file, it shows every folder I have under "My Pictures" instead of the individual pictures in my "My Family" file. By the way for some reason I am unable to create new folders anymore and am instead having to make briefcases. These seem to be the ones I'm having troubles with. Hope this makes sense and someone can help.

    ReplyDelete
  125. I have come to this site after trying the piece of crap Software called Kies. Just from the posts here, people have been having problems with this junk for well over a year. Its about time that SAMSUNG got rid of this crap, and the person who was in charge of developing it.

    How come when I connect my Galaxy S3 via USB, Windows finds it immediately, but Kies just sits there with a 'searching for connection'

    Samsung need to replace this junk with something that works. I switched from HTC to Samsung because HTC did similar things.... and look where they are in the rankings now.... They used be at the Top.


    AngryDude

    ReplyDelete
  126. thank you roy (you are the best)

    ReplyDelete
  127. Kies is a load of crap. I refuse to spend anymore time trying to get it to work. I'm now back to my 3 year old iPhone. At least it's easy to sync with my PC.

    ReplyDelete
  128. Thanks Roy, I've just sorted a Galaxy Ace with your debugging tip!

    ReplyDelete
  129. Seriously, something needs to be done about Kies. I have never experienced any problems trying to get music on my phone until I had to use this complete piece of crap. It took me hours to get music onto my phone, and even now every time I attempted to sync a playlist onto my phone, the stupid bloody program just stops working. Piece of shit.

    ReplyDelete
  130. I have searched everywhere. New cable and
    1. Unplug the USB cable

    2. On the cell phone, dial the following number: *#7284# Once the last # is hit,
    the PhoneUtil application is launched.
    Choose USB -> Modem and then USB -> PDA mode.
    The good mode should be PDA.
    Even if the mode is PDA, switch to Modem and then back to PDA.

    3. Plug the USB cable.

    Works Great! Thanks

    ReplyDelete
  131. Thanks a lot!! After going nowhere for about an hour your steps were helpful as I was able to upgrade my phone software.

    ReplyDelete
  132. Where do I get hold of Samsung support? I am stuck in an endless loop. Every time I connect my Galaxy Y to Kies, it automatically starts a backup that breaks Kies. I do not have time when it starts up to uncheck the automatic backup box before the backup starts and breaks Kies.

    ReplyDelete

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